Privacy Policy

Date: 14/09/2023

Contact details

Name: Neela Govinden

The type of personal information we collect

We currently collect and process the following information when you use the contact form on www.gopsychotherapy.co.uk/contact :

Names and email address
Details from your message

How we get the personal information and why we have it

The personal information we process is provided to us directly by you for one of the following reasons:

To respond to your enquiry about therapy for yourself or someone else
We use the information that you have given us in order to respond to your enquiry via email and to book telephone consultations.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@gopsychotherapy.co.uk

(b) We have a contractual obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

Your information is held securely for a period of 31 days until it is deleted. If you or someone else engages in therapy we hold the data from you to meet mandatory requirements regarding medical notes. There is a legal requirement to keep medical notes for a period of time after treatment. This can vary in length depending on your age and ability to consent but will be for a minimum of six years. For children and young people, this time limit is extended to six years after the child/young person's eighteenth birthday (in accordance with the British Association of Art Therapist's guidelines). Your details will be destroyed after this period.

We also collect data to assist in the administration of therapy practice to provide you with an effective service. We would like to use your contact details to assist with the administration of your appointments/changes to scheduled appointments and/or reminders about appointments. To further enhance the service to you, we would like to be able to update you on any information regarding the practice.

We take your privacy seriously and will take all reasonable steps to ensure the protection of your data. Please note that your right to be forgotten cannot override the legal requirements to keep medical notes for the mandatory periods. You can request a copy of any data held about you by submitting an Access Request to info@gopsychotherapy.co.uk .